Refund & Returns Policy

Our Commitment to Quality & Care

At Quinta Da Vida, we take great pride in the quality of our products and the standards we uphold. Every item we offer is carefully selected or crafted to meet our strict criteria before it reaches our store’s. We are truly passionate about providing our community with food that is fresh, safe, and of the highest standard.

While we are always disappointed when a return or refund is required, we genuinely value the feedback and experiences of our customers. Your input helps us continue to improve and ensures we maintain the level of care and quality you expect from us.

Our goal is not only to deliver exceptional products but also to provide a positive experience for every customer. If something falls short, we are here to make it right in line with the protections you are entitled to under Australian Consumer Law.

Our Refund & Returns Policy

This Refund & Returns Policy (“Policy”) applies to all purchases made from Quinta Da Vida (“we”, “us”, “our”) either in-store or online. Our business is located in Melbourne, Victoria, Australia, and we comply with the requirements of the Australian Consumer Law (ACL) contained in the Competition and Consumer Act 2010 (Cth).

1. Consumer Guarantees

1.1 Under the ACL, our goods and services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.
1.2 You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
1.3 Nothing in this Policy limits or excludes your rights under the ACL.

2. Change of Mind

2.1 Please note that we are not required to provide a refund or replacement if you change your mind, make an incorrect selection, or no longer wish to proceed with your purchase.
2.2 Any goodwill exchanges or store credits offered in such circumstances are entirely at our discretion.

3. Perishable Food Products

3.1 Due to food safety and hygiene regulations, returns and exchanges cannot be accepted for perishable items unless the item is faulty, unsafe, not of acceptable quality, or otherwise fails to comply with consumer guarantees.
3.2 To make a claim relating to a perishable item, you must:

  • Contact us within 2-3 days of purchase or delivery;

  • Provide satisfactory proof of purchase (e.g. tax invoice, receipt, or order confirmation); and

  • Retain the product (where safe and reasonable to do so) for inspection.

4. Non-Perishable Goods

4.1 For non-perishable items (such as packaged goods, dry foods, or household products), we may accept returns where goods are returned:

  • Within 7-14 days of purchase;

  • In original condition, unopened, and unused; and

  • Accompanied by valid proof of purchase

4.2 Where these conditions are met, we may offer a replacement, exchange, or store credit.

5. Refund Method

5.1 Where a refund is approved, it will be processed using the original payment method.
5.2 Refunds will not be issued in cash where the original payment was made by credit card, EFTPOS, or other electronic means.

6. Procedure for Making a Claim

6.1 To request a return, refund, or exchange, please contact us via the details below:

Quinta Da Vida
Email: Sales@Qdvida.com

6.2 We reserve the right to request photographic evidence, further information, or inspection of goods before processing any claim.

7. Governing Law

7.1 This Policy is governed by the laws of the State of Victoria and the applicable laws of Australia.